Refund Policy

We want you to be confident in your paid plan. For every eligible charge — including initial subscriptions, upgrades, and renewals — you may request a full refund within 14 calendar days of that charge if Bolt COI is not the right fit for that billing period.

A refund request may qualify if all of the following are true:

• The charge is for a paid subscription to Bolt COI (Starter, Professional, Business, or another paid tier we offer).
• Your request is submitted within 14 calendar days of that specific charge — whether it is an initial purchase, plan upgrade, or renewal.
• You are requesting a refund for that billing charge (not for a different, earlier charge outside its 14-day window).

The free tier does not involve payment and is not subject to this policy.

Refunds generally do not apply to:

• Charges where the 14-day window for that specific payment has already passed;
• Partial-month or partial-year usage after the refund period for that charge has passed;
• Charges disputed directly with your bank or card issuer instead of through us; or
• Accounts terminated for violation of our Terms of Service.

Nothing in this policy limits refund rights you may have under mandatory consumer protection laws in your jurisdiction.

Email support@boltcoi.com from the address associated with your account and include:

• Your organization name and account email;
• The plan purchased and date of charge; and
• A brief reason for the request (optional, but helps us improve the product).

You may also cancel through billing settings in the product. Cancellation stops future renewals but does not by itself issue a refund — contact us within the 14-day window if you want money back for an eligible charge.

Approved refunds are processed through our payment provider (Freemius), which acts as merchant of record for applicable transactions. Refunds are returned to the original payment method. Depending on your bank or card issuer, it may take several business days for the credit to appear on your statement.

When a refund is issued for a subscription charge, paid access to Bolt COI for that billing period ends and your organization may be moved to the free tier or have access suspended, according to your account state and plan limits.

This Refund Policy supplements our Terms of Service. If there is a conflict between this policy and mandatory law, mandatory law applies.

We may update this Refund Policy from time to time. The current version is always available at https://boltcoi.com/refund-policy. Changes apply to purchases made after the updated effective date unless otherwise required by law.

Refund questions may be sent to support@boltcoi.com. Aleksifa Digital is located in Serbia, Europe.